Customer Service

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

High School Diploma

English proficiency Fluent

Professional Summary

7 years experience of customer service.

Skills & Experience

Skills

Customer Support > Active Listening 5-10 Years

Customer Support > Email Support 2-5 Years

Customer Support > Customer Service > Payment Processing, Billing, Scheduling Appointments, Insurance Agency, Refunds Less than 6 Months

Customer Support > Chat Support Less than 6 Months

Inbound 6 Months to 1 Year

Techinical Support 1-2 Years

Experience highlights

Community Operations Specialist II

Uber · October/2018 – Present

Driver Support for New York TLC:
October 2018 - September 2024
• Tasks: Review and address issues related to suspended Driver’s Licenses and TLC registration plates.
• Support: Assist drivers with updating documents and renewing vehicle insurance.
Onboarding Driver and Courier:
• Tasks: Guide new drivers and couriers through the onboarding process.
• Support: Help with document uploads, background checks, and initial setup on the Uber platform.

- 2 more projects

Customer and Techincal - Chat Support for Microsoft XBOX

Arvato · April/2018 – Present

Tasks: Assist customers with updating their Xbox profiles, managing their accounts, and handling Xbox and
in-game purchases.
• Support: Review and process refund requests, ensuring customers get the assistance they need with their
purchases.

Technical Support

Sutherland · December/2016 – Present

Tasks: Assist customers with issues related to downloading, updating, and installing Windows operating
systems and other software.
• Methods: Use remote access tools to diagnose and resolve problems on customers' computers.
Issue Resolution and Customer Education:
• Tasks: Identify whether issues are software or hardware-related.
• Support: Educate customers on how to resolve current issues and prevent future ones.
Sales and Premium Support Offers:
• Tasks: Offer technical subscriptions

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