Executive Assistant | Customer Support | IT Service Desk Engineer

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Executive Assistant | Customer Support | IT Service Desk Engineer

Skills & Experience

Skills

Customer Support > Email Support 1-2 Years

Customer Support > Chat Support> Customer Support Inbound and Outbound 1-2 Years

Technical Support, Cold Calling, Lead Qualifier, Telemarketing, Appointmnet Setting. Sales and Marketing, Virtual Assistance, Customer Service 1-2 Years

Customer Support > Active Listening problem solving > Trusthworthy 1-2 Years

Office and Administration > Data Entry > Encoding, Microsoft Suites, Google Documents, Chat Support, Inventory, Basic editing, Email, telemarketing 6 Months to 1 Year

Experience highlights

Senior Email Support Agent

Orbio World · November/2024 – Present

- Resolved 95% of high-priority chargeback and dispute cases within SLA, safeguarding revenue and boosting customer trust.
- Maintained a 98% customer satisfaction score by delivering empathetic, accurate, and timely solutions.
- Supported internal escalation management by documenting processes and streamlining workflows, reducing resolution time by 20%.

Data Entry & Reporting Assistant

Atlanta One Advisors · July/2024 – Present

- Submit daily reports accurately and on time
- Follow step-by-step procedures
- Confirm task completion with the team
- Maintain consistency and attention to detail

Virtual Executive Assistant

Darvida KG Group · February/2024 – Present

o Document formatting in MS Word & Microsoft 365.
o Editing and revision of largescale documents.
o CV/resume preparation and formatting.
o Cloud repository management (OneDrive, Google Drive, Dropbox).
o Inbox and calendar management, including time zone checks.
o Research and preparation of travel logistics.
o Meeting coordination and minutes.

Email Support Agent

Orbio World · November/2023 – Present

- Responded to 100+ daily customer inquiries with an 85% first-contact resolution rate.
- Partnered with cross-functional teams to escalate and resolve complex cases, improving team-wide performance.
- Delivered personalized support to high-value accounts, ensuring retention and positive customer experience.

IT Service Desk Engineer

Zuellig Pharma · October/2022 – Present

- Delivered remote access support and account troubleshooting using Active Directory
- Resolved technical issues through structured problem-solving and ticket management.

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