Skills
Logistics & export coordination Shipping documentation Order processing Customer support CRM tools Attention to detail Time management Problem-solving
5-10 Years
5-10 Years
Claims Management
5-10 Years
- Customer Service
10+ Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
10+ Years
HIPAA Compliance
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Google Workspace
5-10 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
10+ Years
Experience highlights
Domestic Customer Service - Track & Trace Virtual Assistant
Stevensglobal Logistics
·
August/2023
–
Present
Monitored domestic freight movements (LTL, FTL, Parcel) using TMS and carrier portals. Provided real-time shipment status updates to teams and customers. Resolved complex shipping discrepancies including missed pickups and claims.
Freight Operations Virtual Assistant
OMNI Logistics
·
July/2019
–
Present
Assisted customers with account setup and domestic/truckload shipping inquiries. Executed logistics tasks including booking, routing optimization, and proactive tracking. Managed high-volume email workflows.
Business Technical Support & Subject Matter Expert (AT&T Uverse)
VXI Global Holdings
·
March/2015
–
Present
Provided floor support for active agents with administrative tasks and reporting. Assisted business clients with network design, setup, and troubleshooting. Managed technical support for hardware, internet, and TV software.
Customer Service Representative (Anthem Healthcare)
TTECH
·
August/2014
–
Present
Handled high-volume inbound phone, chat, and email inquiries. Verified insurance eligibility and benefits using internal systems. Resolved claims and billing disputes while maintaining HIPAA compliance.
Mediation Specialist ()
ePerformax Contact Centers and BPO
·
April/2013
–
Present
