Skills
Microsoft ( Word, Excel, etc.)
5-10 Years
Account Payable task such as invoicing
5-10 Years
Customer / CX Support > Email & Chat Management
5-10 Years
Client & Account Management
5-10 Years
Experience highlights
Team Lead
Taskseveryday
·
April/2018
–
Present
The bridge between strategy and execution. Responsible for managing, coaching, and motivating a team of customer service or technical support agents to meet and exceed Key Performance Indicators (KPIs) across multiple accounts and client portfolios.. You will ensure operational excellence, maintain high levels of employee engagement, and foster a culture of performance and accountability within the fast-paced BPO environment.
Business Analyst
Lexmark International Inc.
·
June/2015
–
Present
Serves as a vital bridge between business stakeholders and technical teams, translating operational objectives into actionable solutions. This role focuses on optimizing workflows, ensuring data integrity, and driving strategic decision-making through technical analysis and process governance.
Quality Management Officer
Sykes Asia Inc
·
October/2010
–
Present
Having a strong background in process governance, systems integrity, and performance optimization. Expert in managing site-wide quality assurance, from call recording analysis (NICE) to rigorous internal audits. Proven ability to standardize operations through meticulous documentation management and comprehensive staff training. Dedicated to maintaining high operational standards, ensuring organizational compliance, and mitigating security risks.
Contact Point 360
Team Lead
·
July/2003
–
Present
Bridge between strategy and execution. You are responsible for managing, coaching, and motivating a team of customer service or technical support agents to meet and exceed Key Performance Indicators (KPIs) across multiple accounts and client portfolios. You will ensure operational excellence, maintain high levels of employee engagement, and foster a culture of performance and accountability while balancing the unique requirements and deliverables of different clients
