Customer Service Specialist

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

I build and manage customer relationships with empathy, clarity, and speed — so you can focus on growing your business.

Skills & Experience

Skills

Customer Support 2-5 Years

Experience highlights

SEO Content Writer

AyurvedaForAll.UK · May/2024 – Present

• Wrote clear, benefit-driven product descriptions for Ayurvedic supplements.
• Created SEO blog posts targeting UK audiences to boost sales.
• Conducted keyword research, market analysis, and GMB optimization.
• Applied on-page SEO: meta tags, internal linking, and content structuring.
• Advised clients on keywords and product focus to align with trends and goals.

Technical Support Representative

TaskUs · July/2024 – /

• Handled inbound support via phone, chat, and email for a streaming service.
• Made outbound calls to resolve billing disputes and account issues.
• Ranked Top 2–3 for CSAT and QA scores over four consecutive months.
• Assisted with basic troubleshooting and submitted JIRA tickets for bugs.
• Guided users through setup, downloads, billing, and account navigation.

BPO - CSR (Voice/Non-Voice)

24-7 Intouch Inc. · May/2022 – Present

•Verified and encoded client utility billing data, ensuring accuracy by cross-checking with source documents.
Converted physical documents into digital formats and updated databases as needed.
•Organized records, performed regular data backups, and maintained data integrity.
•Ensured timely utility payments to avoid late fees or service interruptions, with detailed documentation for client reference.
•Retrieved, analyzed, and flagged key information from utility bills to support decision-making.

Independent Distributor

IAM Worldwide Inc. · November/2015 – Present

• Focused on encoding customers’ order information,
delivery dates, as well as processing their payments and
refunds if needed.
• I participated in various team-building and mentoring
activities that helped improve my customer service
experience as well as computer proficiency.
• Tasked with retailing and marketing our products as well
as following up on customers’ reviews.
• Worked as a social media manager for our health
products.

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