Skills
Customer Support > Chat Support
1-2 Years
Customer Support > Email Support
2-5 Years
Team Leadership
1-2 Years
Customer Support > Chat Support > Email >Inbound Phone Handling
10+ Years
Communication skills, Customer Experience, Customer Satisfaction, Attention to Detail
10+ Years
Experience highlights
Email and Chat Support
District F5ve
·
October/2024
–
/
Provided prompt and professional customer support via email and chat, resolving order issues, product inquiries, and returns while ensuring a smooth and satisfying customer experience.
Email Support and Escalations Representative
JRS Enterprises LLC
·
May/2022
–
Present
Responsible in taking supervisory calls and responding all incoming emails.
Team Leader
Techmahindra
·
October/2021
–
Present
Monitor incoming calls, agent availability, and workload distribution in real-time. This includes tracking call queues, agent adherence to schedules, and adjusting staffing levels as needed to meet service level agreements (SLAs).
Team Leader
Concentrix
·
December/2020
–
Present
Supervising the team in collecting, analyzing, and interpreting data from various sources to provide valuable insights and recommendations.
Reports Analyts
Concentrix
·
December/2018
–
Present
Create and maintain reports, dashboards, and other data visualization tools to communicate findings to stakeholders.
