Hospitality Operations Professional | Short-Term Rental Management | Guest Experience |

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$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Property Manager with a demonstrated history of success in the vacation rental and hospitality industry. Skilled in guest services, reservation platforms, and property operations, I specialize in creating smooth, welcoming experiences across multiple properties in various locations. I am well-versed in using advanced hospitality tools to streamline workflows, boost guest satisfaction, and ensure efficient team collaboration.

Skills & Experience

Skills

Technical & Customer Support 2-5 Years

Guest Services & Hospitality 5-10 Years

Airbnb Support Ambassador 2-5 Years

Experience highlights

Guest Services

Extenteam Philippines · April/2024 – Present

Handled high-volume inbound reservation calls, assisting guests with hotel bookings,
upgrades, and property information.
• Supported reservations across 20+ hotels and condominium properties in Hawaii.
• Utilized property management systems including Track, Maxxton, RezStream, Travel
Click, and Opera Cloud to process reservations and guest requests.
• Maintained high service standards while coordinating with front desk teams and property
managers.

Airbnb Support Ambassador

Airbnb · April/2021 – Present

Managed 80–100 daily support cases via phone, chat, and email.
• Maintained 98% quality audit scores and ranked within the Top 10 CSAT performers.
• Resolved host-guest disputes with a 92% successful mediation rate.
• Reduced escalation times by 25% through proactive case management.
• Served as Subject Matter Expert (SME) for Project Home, supporting internal workflows
and partner integrations.
• Audited 100+ cases weekly and mentored new hires on customer experience best practices.

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