Business Development | B2B Sales | Customer Success | Account Management | Lead Generation

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

B2B Sales, Business Development, and Customer Success professional with experience working with international clients and decision-makers. I have experience in lead generation, prospecting, cold calling, appointment setting, product demonstrations, account management, customer retention, renewals, upselling, and cross-selling. I started as a Business Development Representative and progressed to Account Executive and Customer Success roles. I take a consultative approach to sales by understanding client needs, asking the right questions, building trust, and connecting customers with valuable solutions. I am comfortable working remotely with international teams and using CRM and sales tools to manage prospects, opportunities, follow-ups, and client relationships.

Skills & Experience

Skills

Customer service 5-10 Years

Lead Generation 2-5 Years

Account Management 2-5 Years

Business development 2-5 Years

B2B Sales & Renewals 5-10 Years

CRM 2-5 Years

Appointment Setter 2-5 Years

Microsoft - Excel, Word, Power Point 2-5 Years

Sales Operations 2-5 Years

Customer Success 6 Months to 1 Year

Cold Calling 2-5 Years

Upselling & Cross-Selling 2-5 Years

Email Outreach & Follow-ups 2-5 Years

Prospecting & Market Research 2-5 Years

Experience highlights

Customer Success Specialist / Account Executive

Salary.com · July/2021 – Present

• Managed a portfolio of 80+ active client accounts, maintaining strong client relationships through proactive communication,
problem-solving, and high-touch customer service.
• Worked directly with business clients and decision-makers throughout the customer lifecycle, from onboarding and product
support through renewals.
• Supported business development through prospecting, lead follow-up, appointment setting, and scheduling product
demonstrations.
• Conducted product demonstrations and helped

Customer Service Associate

StarTek · June/2016 – Present

• Managed high-volume customer inquiries in a fast-paced, metric-driven environment while consistently meeting service and
resolution expectations.
• Provided clear, professional communication and problem resolution across a wide range of customer concerns.
• Developed and documented call flows and FAQ improvements that reduced team response times by 20%.
• Recognized for reliability and professionalism in a performance-focused customer service environment.

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