Virtual Assistant - Customer Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Reliable, detail-oriented Virtual Assistant with 15 years of experience in customer service and technical support.

Skills & Experience

Skills

Customer Support > Chat Support 5-10 Years

Customer Support > Technical Support, Data Entry , typing, administration , 10+ Years

Virtual Assistance Less than 6 Months

Social Media Posting, data entry, basic video and photo editing Less than 6 Months

Experience highlights

Customer Service ll

Teleperformance · October/2013 – /

- Served as the primary escalation point for Tier 1 agents, ensuring accurate and timely resolution of complex account and technical concerns.
- Partnered with Tier 3 and engineering teams to analyze recurring technical issues and implement preventive solutions.
- Delivered targeted coaching sessions that increased agent accuracy, confidence, and customer satisfaction scores.

Technical Support Representative

Sykes Asia · September/2010 – Present

- Delivered real time troubleshooting for cable, internet, and mobile services with a focus on clarity, empathy, and efficiency.
- Guided customers through installations, connectivity restoration, and configuration, maintaining a 95% customer satisfaction rating.
- Recognized for reliability and adaptability in handling diverse customer concerns with professionalism and patience.
- Consistently exceeded performance benchmarks for quality assurance and customer feedback.

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