Skills
Customer service
2-5 Years
Email Managemant
2-5 Years
Data Management - CRM, spreadsheets, calendar
2-5 Years
Sales and promotion
1-2 Years
Experience highlights
Customer Success Consultant Level 1
Boomering
·
October/2025
–
Present
Provided system support to strata managers using Urbanise, resolving platform-related issues and inquiries
Acted as a liaison between users and technical teams to address and escalate complex issues
Executive Assistant
Strata Staff
·
October/2023
–
Present
Specialized in Email Client Management
Processed payment requisitions and credit card transactions
Drafted and reviewed on-charge letters
Approval of Portal Profiles
Data Entry
Prepared Certificates of Currency (CoC) and coverage summaries
Organizes files and folders
Proactively followed up on quotes and work orders
Coordinated property handovers, ensuring all documentation, access requirements, and client communications were properly managed
Admin Specialist
Strata Staff
·
August/2022
–
Present
Specialized in Email Client Management
Processed key order forms for property owners
Supported daily administrative operations
Drafted and reviewed on-charge letters
Approval of Portal Profiles
Data Entry
Prepared Certificates of Currency (CoC) and coverage summaries
Organizes files and folders
Proactively followed up on quotes and work orders
Acted as a key point of coordination between clients and internal teams
Customer Service Representative
Majorel
·
February/2020
–
Present
Categorization and Managing of Social Media Posts Policy Violations
Sales Associate
Miniso
·
December/2018
–
Present
Customer Service Assistance