Skills
Computer Software and Hardware troubleshooting
2-5 Years
Linux
6 Months to 1 Year
Networking
6 Months to 1 Year
Foundations of Cybersecurity
Less than 6 Months
SIEM
Less than 6 Months
Software > AWS
Less than 6 Months
Experience highlights
Blue Team Lead
Sophie's Information Technology Services Inc.
·
February/2024
–
/
I provided technical support to clients, assisting with troubleshooting and resolving technical issues to ensure client satisfaction. I managed the ticketing system using OSTicket, overseeing the tracking and resolution of support requests while coordinating with team members to prioritize tasks efficiently. Additionally, I administered the company’s GSuite, handling user accounts, permissions, and settings, and providing support to ensure seamless operation.
Software Engineer
Straive
·
August/2019
–
Present
I maintained shell scripts using the Linux command line in various languages to process data from different sources, converting it into XML format according to company standards and pushing it online. I documented tickets to record resolution steps, helping colleagues address similar issues in the future. Additionally, I provided training for new software engineers, introducing them to job processes and tools. I also attended meetings with client SMEs to collaborate and discuss upcoming changes.
