Trust & Safety Associate

Verified

$5/hr

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Outline

Looking for Full-Time work (40 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Customer Support • Trust & Safety • Admin & VA Services

Skills & Experience

Skills

Customer Support > Chat Support 5-10 Years

Customer Support > Content Moderation/Management 6 Months to 1 Year

Customer Support > Email Support 5-10 Years

E-Commerce 1-2 Years

Chat/Email Support 5-10 Years

Human Resources > Onboarding 6 Months to 1 Year

Human Resources > Recruiting > Candidate Sourcing 6 Months to 1 Year

Administrative assistant 6 Months to 1 Year

Experience highlights

SALES COORDINATOR

QPRINT · September/2024 – Present

● Managed client requests, sales records, and transactions while coordinating with designers to finalize artwork.
● Acted as front desk support by preparing quotations, invoices, receipts, and handling inquiries.
● Assisted the sales team with proposals, client follow-ups, and lead tracking to support revenue growth.
● Monitored order tracking across branches and vendors to ensure timely completion and cost efficiency.

CUSTOMER SERVICE REPRESENTATIVE – TAGALOG SPEAKER

TELEPERFORMANCE INDONESIA · March/2024 – Present

● Handled inbound/outbound email and chat support with accuracy and professionalism using ByteHi, Lark, IceWarp, Macros, and CRM systems.
● Assisted in account recovery and performed support tasks using Olympus tool.
● Processed customer requests and maintained precise documentation.
● Resolved complaints and provided product and policy information, improving customer satisfaction.
● Collaborated with technical support and sales teams to provide cohesive solutions.

TRUST & SAFETY ASSOCIATE

ACCENTURE PHILIPPINES · January/2024 – Present

● Monitor platform content and accounts to ensure compliance with policies and maintain a safe environment.
● Review content using the SRT tool and provide feedback to help train AI systems for improved accuracy.
● Assess intellectual property violations and other policy breaches.
● Utilize ticketing tools, knowledge bases, and Webex to manage cases and communicate effectively with teams.
● Collaborate with cross-functional teams to enhance platform operations and safety measures.

CUSTOMER ASSOCIATE

TRANSCOSMOS ASIA PHILIPPINES · July/2020 – Present

● Delivered inbound/outbound email and chat support, providing pre-sales and after-sales assistance for a mobile phone brand.
● Managed e-commerce seller tools and online stores, ensuring accurate product listings, order processing, and customer engagement.
● Responded to consumer inquiries and reviews, conducted upselling, and promoted offers to drive sales and retention.
● Collaborated with the team to meet KPIs and trained colleagues to enhance service delivery.

CUSTOMER SERVICE REPRESENTATIVE

TELEPERFORMANCE PHILIPPINES · February/2019 – Present

● Handled customer inquiries via email and chat while maintaining accurate documentation using Zendesk, Macros, and other CRM/ticketing tools.
● Collaborated with other departments to ensure quick resolution and customer satisfaction.
● Created customer service scripts to standardize and streamline support processes.

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