E-Commerce Operations & Customer Support Specialist | Shopify | Gorgias | Admin Support

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Are you looking for an experienced E-Commerce Operations & Administrative Specialist to streamline your daily workflows, eliminate operational chaos, and give you back your time?

I partner with e-commerce founders, digital agency owners, and busy executives to manage the critical back-end of their businesses. From daily store management, order fulfillment, and customer care to high-level administrative coordination, inbox zero management, and standard operating procedure (SOP) documentation, I ensure your business runs like a well-oiled machine without requiring your constant micromanagement.

Instead of just checking off isolated tasks, I build repeatable, organized systems. Whether it’s organizing messy Google Drive folders, coordinating with external vendors, disputing payment chargebacks, or keeping your daily schedule seamless, I provide the dependable operational backbone you need to scale profitably.

Skills & Experience

Skills

Customer Support 5-10 Years

E-Commerce 1-2 Years

Administration 1-2 Years

Vendor Management 2-5 Years

● Customer Service Excellence 5-10 Years

E-commerce Operations 2-5 Years

E-Commerce > Amazon > Inventory Management 2-5 Years

Database Management 2-5 Years

Escalation Management 2-5 Years

Customer Support > Chat Support >Technical Support 1-2 Years

Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets 2-5 Years

Process Documentation 2-5 Years

Marketing > Order Management 2-5 Years

Experience highlights

Assistant Store Manager | E-Commerce Operations & Customer Support

CoffeeRoast Co. · July/2024 – Present

Managed multi-channel support (email, chat, social, SMS). Oversaw order lifecycles, fulfillment, returns. Coordinated with suppliers and inventory teams. Created SOPs and templates. Prepared weekly reports.

Guest Relations Representative | Subject Matter Expert (SME)

24/7 Intouch Inc. · June/2021 – Present

Managed reservation and guest concerns via digital channels. Promoted to SME for escalations and peer support. Earned Best CSAT, Top Agent (4 months), and 2022 Guest Service Award.

Real Estate & Credit Support Specialist

BPO Seats (Nations Info Corp.) · February/2020 – Present

Handled administrative workflows for real estate professionals. Managed 30+ daily interactions. Maintained database records, verified documents, updated listings, escalated complex inquiries.

Customer Support Representative

Sykes Asia Inc. · October/2018 – Present

Resolved order tracking, missing items, payments, cancellations for delivery service. Refined response templates for consistent communication.

Technical Support Representative

Convergys Cebu Inc. · October/2017 – Present

Diagnosed accounting software workflows and errors. Provided step-by-step guidance. Documented troubleshooting and escalated confirmed issues.

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