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John Albert S.

Process Associate

Verified
$8/hr

Outline

Looking for Part-Time work (4 hours/day) at $8/hour

High School Diploma

English proficiency Conversational

Professional Summary

5 years US Flood Insurance Data Clerk
1 year US Insuramce Verification Agent
2 years US Auto Loan Collection Specialist

Skills & Experience

Skills

Insurance 1-2 Years
Data & Operations 6 Months to 1 Year
Collection Specialist 2-5 Years

Experience highlights

Proceas Associate
Coforge Philippines · March/2020 – /
Flood Insurance Data Clerk and Insurance verification
Reviewed and processed flood insurance applications and documents, accurately extracted and entered property and policy information, and maintained organized digital records. Conducted outbound calls to verify and update policyholder information, documented all findings, and ensured accurate, high-quality, and timely processing while following company procedures and required turnaround times.
US Auto Loan Collectiom Specialist
Genpact Philippines · May/2018 – Present

US Auto Loan Collection Specialist

Handled outbound collection calls using an automatic dialer to contact customers with accounts approximately two months past due. Verified Right Party Contact (RPC), identified the reason for delinquency, collected past-due payments, and negotiated payment arrangements to bring accounts current. Provided appropriate resolutions when customers were unable to make payments and helped establish arrangements for timely future payments. Maintained accurate account

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