Skills
Excellent problem solving
5-10 Years
Experience highlights
Virtual Medical Assistant
ClearMD
·
August/2021
–
/
- Answer inbound and make outbound calls
- Scheduling and confirming medical appointments w/ patients
- Respond to patient's inquiries via live chat and text messages
- Manage company's emails inquiries
- Assist medical providers for follow-up appointments
- Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished
- Answers patients’ health insurance
- Process refund requests
- Understand and maintain HIPAA regulations
Account Sales Executive
ACG Outsourcing
·
April/2019
–
Present
o Sells products (educational learning) and services with prospects and developing
relationship.
o Maintains relationships with clients by providing support, information and guidance.
o Provides professional and technical knowledge through educational workshops in
trading.
o Presentation of product and closing a deal with clients.
Publishing Consultant
Author Solutions Phil Inc.
·
May/2018
–
Present
o Consult with Prospective authors about publishing.
o Maintain prospective authors in our CRM tool as directed by management.
o Close business based on author’s needs and goals.
o Maintain a minimum number of calls and call activity as determined by management.
o Consistently produces a high volume of quality work.
Quality Analyst
Qualfon Inc
·
January/2014
–
Present
o Monitor daily calls and provide feedback to agent’s performance.
o Conduct meetings for product updates and changes of process/procedure.
o Implement action plans to agents not performing well.
o Ensures team performance goal is met.
Telephone Banker
JP Morgan Chase and Co
·
July/2014
–
Present
o Handled incoming calls from customers answering and resolving issues on personal
savings, checking and lines of credit account.
o Handles up to 100 inbound calls a day from customers regarding their accounts
o Assists consumer customers with their financial banking needs while also identifying
products and services that will help them achieve their short-term and long-term financial goal
o Resolved customer questions and complaints and gave information on policies and
regulations.