Customer Service Specialist | Transportation Operator | Billing and Sales Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Hi, I am Kristelle Joyce Maranian, a dedicated and well-rounded Customer Service professional with 6 years of experience in customer assistance mainly in the BPO industry . I am open to different career opportunities where I can continue to grow and apply my skills. I started my BPO career with VXI Global Holdings as a Call Center Agent handling billing and sales for more than three years. Through hard work and consistency, I was promoted to Subject Matter Expert. These experiences helped me develop my communication, leadership, problem-solving, and customer service skills. After VXI, I worked with GoGoGrandparent as a Transportation Operator, where I handled ride scheduling, membership concerns, refunds, fare reviews, cancellations, disputes, and other customer requests. This experience further strengthened my ability to handle different types of customers, work under pressure, and provide accurate and efficient solutions. My BPO journey has built my confidence and ta

Skills & Experience

Skills

Microsoft - Excel, Word, Power Point 5-10 Years

Sales & Appointment Setting 5-10 Years

Billing & dispute resolution 5-10 Years

Customer Service and Support 5-10 Years

Experience highlights

Account Associate III for Billing and Sales

VXI Global Holdings · April/2024 – Present

•Provided customer support for billing and sales accounts, including account inquiries, service explanations, and issue resolution.
• Handled escalated customer concerns and supported representatives in resolving complex issues.
• Coached and mentored newly onboarded representatives in a fast-paced customer service environment.

Transportation Operator

GOGOGRANDPARENT · August/2024 – Present

• Provided professional customer support for ride scheduling, transportation requests, membership concerns, cancellations, refunds, fare reviews,
and disputes.
• Coordinated daily transportation schedules and monitored rides to help ensure timely and smooth customer experiences.
• Assisted customers with medical appointments, errands, recurring trips, and other transportation needs using digital mapping and navigation tools.
• Handled sensitive and escalated customer concerns

Subject Matter Expert

VXI Global Holdings · December/2022 – Present

-Supervised, trained, and mentored newly onboarded representatives in a fast-paced corporate environment.
-Handled escalated customer concerns and supported representatives in resolving complex issues.
-Stepped in to handle escalated clients complaints, successfully converting complaints into sales opportunities.
-Conducted performance coaching and call-listening sessions to maintain strict quality and service standards

Account Associate for Billing and Sales

VXI Global Holdings · June/2019 – Present

• Provided customer support for billing and sales accounts, including account inquiries, service explanations, and issue resolution.
• Processed customer requests while maintaining professionalism during difficult or high-pressure interactions.
• Achieved sales targets through consultative selling, upselling, and recommending services based on customer needs.
• Supported retention efforts and helped turn customer concerns into positive service outcomes

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