Skills
Accounting > Netsuite Accounting Software
2-5 Years
Bookkeeping
2-5 Years
Executive Assistant
2-5 Years
Accounts Payable Specialist
2-5 Years
Experience highlights
Operations Manager (Remote)
Efofex, Inc. (US Manufacturing)
·
June/2022
–
December/2024
Oversee finance and operations across multiple departments, managing AP/AR, budgeting, and reporting in NetSuite to drive accuracy and efficiency. Lead a remote team supporting supply chain and admin functions, ensuring alignment with U.S. operations. Built company systems from the ground up, assisted with NetSuite setup, and created SOPs and approval workflows. Recognized for initiative and reliability, earning promotion from Executive Assistant to Operations Manager in 2025.
Order Fulfillment Manager / Customer Support (Remote)
Gloriously Vegan, Chef's Foundry and Xalm
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July/2020
–
Present
I managed operations for three e-commerce companies simultaneously, handling manual order fulfillment uploads via CartRover and 3PL. I provided customer support through HelpScout for order tracking, refunds, and replacements, and managed disputes through Stripe and PayPal. I also prepared weekly operations reports and coordinated with customers and warehouse teams to resolve order and packaging issues efficiently.
Credit Risk Generalist (Australia) - Underwriting Services
HSBC
·
September/2017
–
Present
At HSBC Australia Underwriting Services, I reviewed credit card and personal loan applications, ensuring accuracy and compliance. I handled income and document assessments, coordinated with branch representatives and relationship managers, and followed up with customers to meet turnaround and quality standards. I also evaluated credit limit increase requests and maintained precise, error-free documentation with strong attention to detail.
Customer Support
Teletech
·
November/2012
–
Present
Handled customer inquiries like order taking, order tracking, refund, and replacement of orders.
