Skills
Problem solving
1-2 Years
Microsoft - Excel, Word, Power Point
2-5 Years
Written & Verbal Communication
2-5 Years
Data Accuracy & Quality Control
6 Months to 1 Year
AI Tools & Workflow Optimization
2-5 Years
Confidential Information Handling
1-2 Years
WordPress blog posting and formatting
2-5 Years
Operations & Process Management
1-2 Years
Experience highlights
Data Pricebook Associate
TitanPro Technologies
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February/2026
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Present
Maintained and organized pricing, equipment, material, vendor, and service data, ensuring records were accurate, complete, and properly categorized. Researched and verified information, prepared data for system imports using Excel and ServiceTitan, maintained documentation, assisted with meeting coordination, and used AI tools like ChatGPT, Claude and Gemini for research and documentation while managing tasks independently and meeting deadlines.
Crypto Content Writer
Finixio
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April/2023
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Present
Conducted research on blockchain projects, digital assets, tokenomics, and market trends, gathering and verifying information from multiple sources. Organized complex findings into clear, easy-to-understand content using WordPress, Google Docs, Microsoft Office, ChatGPT, and Gemini, while independently managing multiple assignments and meeting deadlines.
Dispute Analyst
Shopee
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October/2021
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Present
Reviewed and resolved customer disputes, chargebacks, and transaction issues by investigating payment records, refunds, reversals, and supporting documents. Maintained accurate case records, identified discrepancies, followed deadlines and escalation procedures, and handled sensitive customer and financial information with confidentiality.
