Customer Service Representative / Dispatch Coordinator

Verified

$7/hr

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Outline

Looking for Full-Time work (10 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

I’m a customer service and virtual support professional with 8 years of experience handling customers through phone, email, and chat, along with hands-on experience in dispatch coordination, appointment scheduling, property management, and administrative support.

My experience includes coordinating schedules, managing service appointments, following up on deliveries and work orders, communicating with customers and technicians, handling escalations, and keeping day-to-day operations organized. I’ve also supported property managers using platforms such as AppFolio and Property Meld, giving me experience with tenant-related communication, maintenance coordination, and administrative tasks.

Skills & Experience

Skills

Virtual Accountant 1-2 Years

Customer Service Representative 5-10 Years

Dispatcher and coordination & Schedule 1-2 Years

Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant Less than 6 Months

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 2-5 Years

Customer Support > Chat Support > Email Support> Data Entry> Short Term Rental> Property Management 1-2 Years

Experience highlights

Virtual Assistant / Short Term Property Rental Assistant

My Suite Bnb · May/2026 – Present

Managed guest inquiries, reservations, check-ins, and check-outs for multiple Airbnb properties. Coordinated cleaning and maintenance between stays. Resolved guest concerns ensuring positive experiences and property readiness.

Warranty Claims & Service Coordination Project

River City Appliance · September/2025 – Present

Supported warranty and repair service operations. Communicated with customers, technicians, and warranty providers regarding replacements and service updates. Processed claims and documented repair information.

Lead Dispatch Coordinator

River City Appliance · September/2025 – Present

Coordinated dispatch schedules, reducing processing time by 20% and increasing on-time deliveries by 15%. Streamlined daily team operations and implemented process improvements reducing dispatch errors by 30%.

Property Management & Administrative Support

PULS Technologies · April/2024 – Present

Provided administrative and customer support for property management operations including tenant communication, appointment scheduling, data entry, email management, and maintenance coordination.

Customer Service Representative

Concentrix · January/2018 – Present

Evaluated trainee assessments ensuring 100% compliance with company standards, resulting in 15% reduction in certification errors and enhanced overall training quality.

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