Service Desk, Tech Support, SharePoint Manager

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m an IT support professional with over 10 years of experience, specializing in troubleshooting, SharePoint management, and PowerApps. I excel at sim

Skills & Experience

Skills

IT Support / Helpdesk skills, Ticketing system, Microsoft Office Tools, Basic Programming 5-10 Years

Experience highlights

IT Service Desk / Microsoft Solutions

Far Out Solutions LLC · September/2022 – /

Managed and resolved technical issues for end-users, ensuring timely ticket resolution.
• Created and managed SharePoint sites, enhancing collaboration across departments.
• Administered and configured Viva Learning and Learning Management Systems (LMS) content.
• Supported users with learning content and tools to improve employee development.
• Tracked and reported on ticket activities and performance metrics, improving service efficiency.

IT Service Desk

Tata Consultancy Services Philippines Inc. · June/2015 – Present

Provided remote support for technical issues, resolving problems with hardware, software, and networking.
• Managed service requests and documented technical issues to improve problem resolution times.
• Ensured compliance with IT policies and processes, contributing to smooth operations.
• Diagnosed issues with printers, scanners, and network devices, applying fixes or escalating as needed.
• Delivered clear and effective troubleshooting through email, live chat, and phone support.

Website Designer

Hibu Philippines Private Limited · May/2012 – Present

Designed and developed websites, ensuring content clarity, structure, and visual appeal.
• Worked closely with cross-functional teams (graphic, photo, video) to produce engaging web content.
• Conducted quality assurance on social media and blog posts, ensuring accuracy and readability.
• Provided recommendations for content optimization to improve user engagement and reach.
• Assisted in improving website user experience by analyzing user feedback and making necessary adjustments.

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