Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer-focused professional with experience in hospitality, call center support, logistics, cold calling, and virtual assistance.

Skills & Experience

Skills

Communication 6 Months to 1 Year

AI & AUTOMATION 2-5 Years

CRM Less than 6 Months

PRODUCTIVITY & ADMIN 6 Months to 1 Year

Experience highlights

Customer Service Representative Retail Account

Teleperformance · September/2022 – Present

Managed high-volume inbound inquiries on orders, products, and returns while meeting performance metrics
Resolved customer issues professionally, de-escalating situations and improving customer experience
Consistently achieved top KPIs in a fast-paced BPO environment, demonstrating reliability and strong performance under pressure

Virtual Assistant — Cold Caller (Real Estate & Logistics)

ACS-VA OPC · July/2020 – Present

Managed two client accounts (real estate and logistics), ensuring accurate coordination and no missed deadlines
Conducted cold calls, qualified leads, and forwarded high-potential prospects to agents
Maintained shipment tracking and delivery schedules, reducing follow-up inquiries through proactive updates
Improved workflow efficiency and communication across accounts while working remotely

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