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Emey Rose T.

Virtual/Executive Assistant

Verified
$4/hr

Outline

Looking for Freelance work (6 hours/day) at $4/hour

Postgraduate Degree

English proficiency Fluent

Professional Summary

Organized and Proactive professional with a background in team leadership and escalation management.

Skills & Experience

Skills

Project Management 1-2 Years

Experience highlights

Team Manager
Amazon Operations Services Philippines · June/2024 – Present
Led and developed a team of 15-20 Associates, driving performance through coaching,
training, and mentorship.
• Conducted regular 1:1s, performance reviews, and development plans to improve team
effectiveness.
• Contribute to process improvement initiatives
• Monitored and analyzed team metrics to identify trends and create action plans for continuous improvement
Resolution Specialist/Escalation Supervisor
Amazon Operations Services Philippines · April/2023 – /
Taking escalation contacts which involved resolving complex concerns of customers.
• Served as coached for new hires while in the position taking part in setting goals,
helping team members addressed opportunities and provide full support to the team.
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