Skills
Project Management
1-2 Years
Experience highlights
Team Manager
Amazon Operations Services Philippines
·
June/2024
–
Present
Led and developed a team of 15-20 Associates, driving performance through coaching,
training, and mentorship.
• Conducted regular 1:1s, performance reviews, and development plans to improve team
effectiveness.
• Contribute to process improvement initiatives
• Monitored and analyzed team metrics to identify trends and create action plans for continuous improvement
Resolution Specialist/Escalation Supervisor
Amazon Operations Services Philippines
·
April/2023
–
/
Taking escalation contacts which involved resolving complex concerns of customers.
• Served as coached for new hires while in the position taking part in setting goals,
helping team members addressed opportunities and provide full support to the team.