Senior Process Executive

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Results-driven Senior Process Executive specializing in social media and workspace operations, focused on resolving complex escalations, driving quality compliance, and supporting frontline team performance. Have foundational VA certifications at Alison and Great Learning and is currently on a 3-week bookkeeping training at Clairvoyance.

Skills & Experience

Skills

Bookkeeping Less than 6 Months

Social Media Management Less than 6 Months

Customer Service Representative 5-10 Years

Administration Less than 6 Months

Customer 2-5 Years

support 1-2 Years

Operations 2-5 Years

- Customer Service 2-5 Years

Accounting > Bookkeeping > QuickBooks Less than 6 Months

Chat Support > Social Media Management Less than 6 Months

Quality Compliance 2-5 Years

Customer Support > Chat Support >Technical Support 1-2 Years

Team Coaching 2-5 Years

Experience highlights

Senior Process Executive

Rider Support Socials · May/2026 – /

Manage digital platforms, handle brand responses, track feedback, and optimize communication workflows.

Assistance Desk

AT&T Video Tech and Digital Assistance Center · September/2022 – Present

Resolved complex customer escalations, coached agents on performance, and adapted to cross-functional support roles.

Technical Support Representative

AT&T Video Tech · July/2021 – Present

Handled frontline tier 1 calls for technical support, billing, and login issues.

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