Skills
Costumer support , Computer Skills,
Less than 6 Months
Experience highlights
Customer Service Rep
Sutherland Global Services
·
February/2024
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/
I held a position as a Cyber Security Specialist providing purely non-voice email support. My key responsibility was assisting corporate clients with the protection of company assets and guidance on mitigating threats and vulnerabilities.
eRx Technical Support
DAW Systems Inc.
·
June/2023
–
Present
As eRx Technical Support (DAW Systems Inc.): Provided specialized Virtual Assistant support to doctors and providers, focusing on the technical and operational aspects of Electronic Prescribing (eRx) to facilitate accurate and timely prescription delivery.
Phone Banker Speciliast
JP Morgan Chase & Co.
·
December/2022
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Present
I served as a Phone Banker Specialist for JP Morgan Chase & Co., where I provided comprehensive support for credit card accounts. My responsibilities included assisting customers with payments, managing their credit lines, and resolving complex inquiries related to their credit card services.
Customer/Technical Support Representative
Norton Lifelock
·
August/2021
–
Present
I served as a Customer/Technical Support Representative for NortonLifeLock, operating on the front line of cyber security. My primary role involved providing customers with real-time support and technical guidance on securing their devices and protecting their identity against cyber threats and hacks.
Customer Service Representative
Horizon Blue Cross Blue Shield of New Jersey
·
January/2019
–
Present
I served as a Customer Service Representative for Horizon Blue Cross Blue Shield of New Jersey, specializing in private insurance coverage consultation. This role involved proactively contacting members to discuss their benefits and providing detailed support to both policyholders and medical providers.
