Skills
Office and Administration > Quality Assurance
10+ Years
Quality Analyst
2-5 Years
HIPAA Compliance
1-2 Years
Customer / CX Support > Email & Chat Management
2-5 Years
Customer Experience Management
10+ Years
Office and Administration > Google Sheets
10+ Years
Professional Services > Management Services > Bpo Operations Management
2-5 Years
Social Media management
5-10 Years
Process improvement
5-10 Years
Team Management
5-10 Years
ChatGPT
1-2 Years
Product Development
6 Months to 1 Year
EMR/EHR Systems
1-2 Years
Experience highlights
Independent SaaS Builder & Product Tester
SteiTraq
·
January/2026
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/
Design, build, test, and validate workflows for self-developed SaaS platform. Perform feature validation, UAT, regression and workflow testing. Evaluate AI-generated outputs and conduct prompt experimentation.
Remote Medical Assistant
US-Based Wellness Clinic
·
February/2025
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/
Manage patient scheduling, follow-ups, and administrative workflows. Maintain EMR/EHR records and patient documentation. Ensure HIPAA and data privacy compliance when handling confidential information.
Quality Assurance Analyst
ContactPoint360
·
February/2025
–
Present
Conducted quality evaluations of customer interactions for auto-loan refinance campaigns. Identified quality gaps, performance risks, and provided actionable QA feedback to support agent performance.
Customer Experience Associate
Concentrix
·
July/2024
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Present
Provided customer support for international travel clients through chat and email. Assisted with bookings, itineraries, and issue resolution while maintaining high CSAT in high-volume seasonal environment.
Team Leader / Performance Ambassador / Quality Analyst
Foundever
·
March/2022
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Present
Managed 15 Coaches and Supervisors ensuring KPI alignment. Served as site-level performance ambassador reporting to Site Directors. Conducted QA evaluations for US telecommunications programs.
