Skills
Customer Support > Customer Relationship Management
10+ Years
Attention to detail
10+ Years
Chat/Email Support
1-2 Years
Call Handling
10+ Years
Escalation Management
10+ Years
Account Management
10+ Years
Experience highlights
Customer Service Executive
Igloo
·
April/2024
–
/
Provided comprehensive customer support for Igloo through chat, email, and call channels, delivering timely and accurate assistance to customers regarding policy inquiries, claims, and account-related concerns. Handled high-volume interactions while ensuring clear communication, effective problem resolution, and a positive customer experience across all touchpoints.
Account Specialist II
JP Morgan Chase
·
March/2023
–
Present
Account Specialist II – JPMorgan Chase
March 2024 – April 2025
Provided high-quality customer and account support for banking clients, handling inquiries related to account management, transactions, and service requests with accuracy and efficiency. Ensured strict adherence to banking policies, compliance standards, and security protocols while delivering excellent customer experience.
Customer Service Associate
Accenture
·
December/2019
–
Present
Delivered customer support by handling inquiries and resolving complaints with professionalism, empathy, and efficiency in a fast-paced environment. Managed customer concerns across multiple channels, ensuring timely resolution and adherence to service standards. Demonstrated strong problem-solving and communication skills while maintaining high levels of customer satisfaction.
