Skills
Customer Support ( EMAIL / VOICE)
10+ Years
Accounting > Claims Processing
2-5 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
10+ Years
Chat support
2-5 Years
Account Management
5-10 Years
~Data Entry
10+ Years
- Customer Service
10+ Years
CRM Systems
5-10 Years
Collections
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Experience highlights
Email Support - Customer Service Role
Peaksupport
·
March/2025
–
/
Reviewed and verified business documents for page verification. Validated business information and documentation for accuracy. Updated business records in internal systems. Processed high-volume documentation while maintaining accuracy.
Virtual Assistant - Customer Service Role
Crewbloom
·
June/2024
–
Present
Maintained customer and dental practice information across platforms. Processed requests involving websites, payment processing, and marketing platforms. Assisted with data synchronization and documented customer concerns using CRM tools.
Medical Customer Service Representative
Everise
·
June/2023
–
Present
Reviewed member information, insurance benefits, claims, and billing records. Verified and updated account information. Processed claims and benefit inquiries. Researched information across multiple systems.
Customer Service Representative
TaskUs
·
May/2022
–
Present
Reviewed and processed account requests, disputes, refunds, and fraud cases. Verified customer and transaction information. Documented disputes and evaluated claims. Maintained accuracy with sensitive financial information.
Chat and Email Support
Telus International
·
March/2021
–
Present
Documented customer concerns and technical issues via chat and email. Reviewed account and transaction information. Processed refunds and subscription requests. Maintained accurate case records.
