Customer Support

Verified

$4/hr

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Outline

Looking for Freelance work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Capable of coordinating and scheduling appointments with efficiency, ensuring minimal conflicts while maintaining strong organizational standards. Skilled in both verbal and written communication, I excel at building clear, persuasive interactions that strengthen relationships and support client needs. With three years of experience as a customer service associate in retail, particularly managing Fashion Group Company accounts, I bring proven expertise in handling inbound and outbound calls with professionalism and accuracy. Experienced in BOND and Genesys Cloud (PureCloud), with working knowledge of contactinfoh, TurboTenant, AppFolio, and Zillow. My attention to detail, time management, and dedication to excellence allow me to deliver ideal support while empowering others to focus on priorities. Passionate about enhancing client experiences, I strive to streamline processes, foster customer satisfaction, and drive overall success.

Skills & Experience

Skills

Customer Support 2-5 Years

Inbound/Outbound Calling 2-5 Years

Marketing > Appointment Setting Less than 6 Months

Experience highlights

Customer Service Representative

Awesome CX · June/2021 – Present

Handled 90+ customer calls daily, resolving inquiries with an 80% satisfaction rate.
Resolved complaints with empathy, driving customer loyalty and repeat business.
Managed high-stress situations and escalated calls with professionalism, ensuring fair outcomes for both clients and the company. Built strong customer rapport through active listening, resulting in higher retention and positive feedback. Collaborated across departments and with team members to establish best practices.

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