Skills
Administrative Support, Data Entry, Client Support, Time Management and Task Prioritization, Graphic Designing, Light video editing.
2-5 Years
Experience highlights
Customer Service Account Specialist
Teleperformance
·
August/2021
–
Present
Handled inbound and outbound customer inquiries via phone, email and chat, resolving issues related to orders, billings, product information, and service concerns.
Managed account updates, tracked customer interactions using CRM tools like Salesforce or HubSpot, and followed up on outstanding issues .
Secretary
IM DIGITAL
·
November/2015
–
Present
Manage day to day administrative task. including scheduling meetings, organizing calendars, and handling correspondence.
Prepared reports, meeting agendas, memos. and official documents using Microsoft Office tools.
Maintained confidential files and accurate records, both digital and physical, ensuring easy access and compliance with company policies.
Answered phone calls and emails professionally providing information, taking messages, or directing inquiries to appropriate departments.