Customer Support | Project Coordinator| Website QA Tester

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Need someone who can wear more than one hat? You just found them.

I’m Rain, a Customer Support, Website QA, and Operations Specialist with 5+ years of experience handling phone, email, and chat support.

Beyond customer service, I specialize in Website QA Testing, reviewing websites, landing pages, product pages, checkout flows, funnels, and customer journeys to identify issues before they affect customers.

I can help with:

• Website and functionality testing
• Buttons, links, CTAs, and forms
• Checkout and customer journeys
• Mobile and desktop testing
• Layout, content, and usability checks
• Bug identification and documentation
• E-commerce support and operations

I don’t just find problems. I document them clearly, communicate them to the right team, and verify fixes.

I’m detail-oriented, adaptable, quick to learn, and focused on getting things done right.

5+ years of customer service. Website QA experience. Problem solver. Ready to help.

Skills & Experience

Skills

Website Audit 6 Months to 1 Year

Customer Service Representative 2-5 Years

Experience highlights

Junior Project Manager | Website Auditor

The Hero Company · March/2022 – Present

I coordinate tasks, track project progress, and support cross-functional teams. I also audit websites, checkout flows, and customer journeys to identify issues, document findings, and follow up on fixes.

Customer Happiness Expert

The Hero Company · December/2020 – Present

Customer Happiness Expert with 5+ years of experience providing friendly, personalized support across phone, email, and live chat. Skilled in resolving concerns, handling orders and subscriptions, troubleshooting issues, and creating positive customer experiences.

Account Associate III

VXI Global Holdings · September/2018 – Present

- Managing a team of junior customer service representatives.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Ensure customer satisfaction and provide professional customer support.

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