Team Manager

Verified

$8/hr

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Outline

Looking for Part-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

My name is Yves John P. Juachon. I have amassed nearly eight years of experience within the outsourcing industry, with a significant portion dedicated

Skills & Experience

Skills

Customer Support > Active Listening problem solving, healthcare, chat support, emails 5-10 Years

Experience highlights

Team Manager/ Coach

Foundever/ Sitel · May/2023 – Present

Foundever is a privately owned customer experience technology company headquartered in
Luxembourg City. It provides outsourced sales, technical support, customer service, and other
business processes for large companies.
Foundever Team Manager/ Operations Supervisor/ Coach
March 2023 - August 2025
Bridgetowne,
Quezon City,
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/info/contactinfoh
L A N G U A G E S
English
Filipino
S K I L LS
Customer Service
Team Leadership
Learning Management
Productio

Team Manager/ Coach

Concentrix · December/2022 – Present

Concentrix is an American business services company specializing in customer engagement
and business performance. Concentrix was a subsidiary of SYNNEX Corporation (NYSE: SNX)
since 2006 and went public as an independent company on December 1, 2020.[4] Concentrix
is headquartered in Fremont, California.[5]
Concentrix Team Manager/ Operations Supervisor/ Coach
December 2022 - April 2023
Production and nesting performance management (focused on
CSAT, Sales, Quality and AHT)
Performance mo

Team Manager/ Coach

Sitel Group i · July/2019 – Present

Sitel Group is a privately owned contact center company headquartered in Miami, Florida. It
provides outsourced sales, technical support, customer service, and other business processes for
large companies. The company has 160,000 employees and $1.7 billion in revenue

Sitel Production/ Operations Check Point / Team Manager/
Supervisor , July 2019–December 2022 ( 3 yrs & 6 Mons )
Production and nesting performance management (focused on
CSAT, Sales, Quality and AHT)
Performance monitoring,

Customer Service Rep

Alorica · August/2018 – Present

Alorica is an innovative customer experience management and Business Process Outsourcing
(BPO) services solution headquartered in Irvine, California. They have provided several customer
care tools and services for companies of any size and industry since 1999
Alorica (Customer Service Representative), August 2018–July 2019
Taking inbound Calls related to Online Food Delivery.
Assisting Customers to place orders/ process refund/ replace items

Customer Service Rep

Everise · July/2017 – Present

Everise is a technology-enabled outsourcing firm with expertise in transforming healthcare and
technology experiences globally. The Company's unique approach combines customer and
technical support services with AI, robotic process automation, analytics, and secure cloud
based technology.
One-Bonifacio
Highstreet, Taguig
City
Everise (Senior Representative), June 2017–July 2018
Taking inbound calls related to phone bills.
Taking Sup Calls.
Huddle Discussions
Cascades of Updates

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