Outline
Looking for Full-Time work (8 hours/day) at $7/hour
Bachelor's Degree
English proficiency Conversational
Professional Summary
Skills & Experience
Skills
Experience highlights
• Oversee daily team operations, ensuring adherence to performance metrics and quality
standards.
• Conduct regular quality audits and provide targeted weekly coaching to align team with
evolving trends.
• Manage and resolve escalations, including direct supervisor calls.
• Handle comprehensive administrative tasks such as leave approvals, attendance tracking,
and payroll information dissemination.
• Finalized invoices based on client and lawyer specifications.
• Liaised extensively with Billing Administrators and clients to ensure compliance with
billing instructions and firm policies.
• Monitored and managed incoming work assignments, ensuring timely completion and
accurate record-keeping.
• Performed random quality checks within the team and acted as Point of Contact (POC) in
the supervisor'
• Monitored and delegated daily team activities, ensuring performance targets were met.
• Addressed escalations and conducted supervisor calls.
• Implemented weekly coaching sessions to maintain team alignment with new trends.
• Conducted Root Cause Analysis (RCA) and developed resolutions for process
improvements.
• Managed administrative duties including leave approvals, monthly scheduling, and
payroll information.
• Assisted hiring managers with candidate interview
• Monitored project progress and provided consistent updates to project managers and
onshore billers.
• Tracked daily billing progress and collaborated with cross-functional teams to resolve
project discrepancies.
• Maintained a strong customer focus, ensured high quality of work, and reconciled
unbilled balances.
• Assisted in resolving issues related to project accounting, billing, accounts receivables,
an
• Scan: Conducted outbound and inbound calls for annual health assessments of senior
members, ensuring access to necessary healthcare services. Assessed member health,
documented information, and coordinated with doctors.
• KMS: Educated customers on balance billing, payment processing, arrangements, and
dispute resolution. Collected accurate insurance information, verified benefits, scheduled
appointments, and coordinated with doctor's offices for authorization.
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