Virtual Assistant

Verified

$7/hr

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Outline

Looking for Part-Time work (8 hours/day) at $7/hour

High School Diploma

English proficiency Fluent

Professional Summary

Detail-oriented and highly organized virtual assistant with strong communication skills, committed to providing efficient support and managing tasks.

Skills & Experience

Skills

Customer Support 5-10 Years

Technical Support Specialist 5-10 Years

Office and Administration > Google Docs 2-5 Years

Office and Administration > Google Sheets 2-5 Years

Office and Administration > Google Slides 2-5 Years

Calendar Management Less than 6 Months

Inbox Management Less than 6 Months

Experience highlights

Team Leader

Accenture Inc · October/2020 – Present

Led a team of 15 agents, boosting team performance by 20% through targeted
coaching and performance tracking
Conducted one-on-one coaching and team huddles, addressing both work-related and
personal concerns
Provided clear answers to quality assurance and product-related questions, ensuring team members had the knowledge needed for success

Technical Support Representative

Telus International · February/2019 – Present

Supported agents by providing expert guidance on product, policy, and process-related
inquiries, resulting in a 15% improvement in team knowledge and performance
Managed supervisor calls, resolving escalated issues, achieving a 95% customer satisfaction rate
Delivered specialized training and support to enhance team competency, leading to a 20% reduction in handling time for complex customer inquiries

Telesales Agent

Slingshot Outsourced Solutions · January/2017 – Present

Handled outbound calls to company contact lists, securing a 30% conversion rate for
free magazine subscriptions and gathering valuable feedback for business relevance
Conducted surveys with businesses to evaluate magazine suitability, gathering insights that led to a 25% improvement in target audience alignment
Utilized persuasive communication skills to engage potential clients during outbound calls, resulting in a 15% increase in magazine subscription renewals and enhanced customer retention

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