Customer Service Specialist

Verified

$4/hr

Outline

Looking for Full-Time work (8 hours/day) at $4/hour

High School Diploma

English proficiency Conversational

Detail-oriented and dedicated professional with experience in assisting customers, supporting teams, and managing administrative tasks. I have worked

Customer Support 6 Months to 1 Year

Office and Administration 6 Months to 1 Year

Office and Administration > Data Entry > Encoding 1-2 Years

Process Executive

Callmax Solutions · January/2024 – Present

Handled inquiries from U.S.-based healthcare providers and customers.

Verified diagnosis (ICD) and procedure (CPT) codes to determine benefit coverage.

Explained claim status, payments, and eligibility in a clear and detailed manner.

Ensured accuracy in claim information and documentation.

Assisted providers and members with coverage clarification and claim concerns.

Subject Matter Expert

Concentrix · November/2024 – /

Provide real-time assistance to agents handling a major U.S. TV provider.

Deliver coaching, feedback, and performance guidance.

Handle escalations and ensure accurate resolution of concerns.

Monitor call quality and support process adherence.

Assist in improving team performance through updates and best practices.

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