Outline
Looking for Full-Time work (8 hours/day) at $5/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Customer Support, Technical Support, Appointment Setter, and Escalation Specialist with 20+ years of experience in customer service, BPO operations, appointment scheduling, dispatch coordination, complaint resolution, and administrative support.
Experienced in supporting U.S., Canadian, and Australian accounts through phone, email, and chat. Skilled in appointment setting, dispatch coordination, calendar management, data entry, CRM management, customer follow-up, internet research, documentation, troubleshooting, and escalation handling.
Recognized for strong communication, attention to detail, problem-solving, organization, confidentiality, and the ability to work independently in fast-paced environments while delivering reliable customer support.
Experienced in supporting U.S., Canadian, and Australian accounts through phone, email, and chat. Skilled in appointment setting, dispatch coordination, calendar management, data entry, CRM management, customer follow-up, internet research, documentation, troubleshooting, and escalation handling.
Recognized for strong communication, attention to detail, problem-solving, organization, confidentiality, and the ability to work independently in fast-paced environments while delivering reliable customer support.
Skills & Experience
Skills
Design > Graphic Design > Coreldraw
Google Workspace
Microsoft Office Applications - Word and Excel
Adobe Photoshop
Experience highlights
Technical Support / Sales
Techlog Philippines Asurion
·
February/2026
–
Present
• Provided technical support for mobile phones and broadband services.
• Assisted customers with device, connectivity, and service-related concerns.
• Performed end-to-end troubleshooting and issue resolution.
• Documented customer concerns, troubleshooting steps, and resolutions.
• Provided product and service information.
• Supported sales opportunities when appropriate.
• Maintained professional communication and customer service standards.
• Assisted customers with device, connectivity, and service-related concerns.
• Performed end-to-end troubleshooting and issue resolution.
• Documented customer concerns, troubleshooting steps, and resolutions.
• Provided product and service information.
• Supported sales opportunities when appropriate.
• Maintained professional communication and customer service standards.
Analyst / Appointment Support
eClerx
·
January/2025
–
Present
• Assisted clients with 401(k) rollovers to IRAs.
• Reviewed client information and supported accurate account transitions.
• Coordinated appointment requests and maintained accurate scheduling records.
• Assisted with dispatch and appointment coordination based on business requirements.
• Conducted research and maintained detailed documentation.
• Followed up with clients regarding appointments, requests, and account-related concerns.
• Communicated with clients and provided status updates.
• Reviewed client information and supported accurate account transitions.
• Coordinated appointment requests and maintained accurate scheduling records.
• Assisted with dispatch and appointment coordination based on business requirements.
• Conducted research and maintained detailed documentation.
• Followed up with clients regarding appointments, requests, and account-related concerns.
• Communicated with clients and provided status updates.
Escalation Specialist
Wells Fargo International Solution Philippines LLC
·
July/2020
–
Present
• Managed complex and high-priority customer complaints involving identity theft, fraud, and money laundering concerns.
• Conducted detailed case research to determine appropriate resolutions.
• Reviewed customer information and account-related concerns.
• Coordinated with internal departments to resolve escalated cases.
• Maintained accurate case documentation and customer records.
• Communicated complex information clearly and professionally.
• Followed strict security, privacy, compliance.
• Conducted detailed case research to determine appropriate resolutions.
• Reviewed customer information and account-related concerns.
• Coordinated with internal departments to resolve escalated cases.
• Maintained accurate case documentation and customer records.
• Communicated complex information clearly and professionally.
• Followed strict security, privacy, compliance.
Technical Support / Dispatch and Appointment Coordinator
Genpact Philippines LLC
·
January/2016
–
Present
• Provided technical support to Wells Fargo employees.
• Troubleshot software and hardware issues.
• Coordinated technician dispatches based on service requirements.
• Scheduled appointments between employees, technicians, and internal support teams.
• Managed technician schedules and coordinated service requests.
• Followed up on pending appointments and dispatch requests.
• Coordinated hardware deliveries and technician visits.
• Maintained accurate service records and documentation.
• Troubleshot software and hardware issues.
• Coordinated technician dispatches based on service requirements.
• Scheduled appointments between employees, technicians, and internal support teams.
• Managed technician schedules and coordinated service requests.
• Followed up on pending appointments and dispatch requests.
• Coordinated hardware deliveries and technician visits.
• Maintained accurate service records and documentation.
Customer Service/TSR
Convergys Alabang
·
November/2013
–
Present
OPTUS Australian Account
• Provided technical and customer support for mobile phones and broadband services.
• Diagnosed connectivity, device, and service issues.
• Guided customers through step-by-step troubleshooting.
• Documented customer interactions and resolutions.
• Managed customer concerns while maintaining service quality.
• Provided clear explanations and appropriate solutions.
• Followed up on unresolved customer concerns.
• Provided technical and customer support for mobile phones and broadband services.
• Diagnosed connectivity, device, and service issues.
• Guided customers through step-by-step troubleshooting.
• Documented customer interactions and resolutions.
• Managed customer concerns while maintaining service quality.
• Provided clear explanations and appropriate solutions.
• Followed up on unresolved customer concerns.
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