Virtual Assistant

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a quality management, operations, and process improvement professional with 20+ years of experience and a strong track record in people leadership, risk management, operational governance, and project execution.

Throughout my career, I have helped teams strengthen quality standards, improve processes, manage operational risks, and deliver sustainable business outcomes. In my current role at Capital One, I lead quality management initiatives and collaborate with cross-functional partners to drive operational excellence, improve governance, and support business performance.

Skills & Experience

Skills

Design > Graphic Design > Instructional Design 2-5 Years

Team Leadership 10+ Years

Process improvement 5-10 Years

Management 10+ Years

Compliance 10+ Years

Risk Management 5-10 Years

- Customer Service 5-10 Years

Knowledge Management 2-5 Years

Collections 5-10 Years

Team Leadership & Coaching 10+ Years

Customer Support > Chat Support >Technical Support Less than 6 Months

Performance Management 10+ Years

Onboarding & Training 5-10 Years

Billing & Collections Management 5-10 Years

Human Resources > HR Management > Administrative Works > Operations Management 10+ Years

Experience highlights

Senior Unit Manager, Quality Management Operations

Capital One Philippines · October/2013 – /

Lead Quality Management Operations for U.S. Cards, AML, Legal and Contingency functions. Manage Unit Managers, design operating routines, support risk events, and lead Well Managed Workstream covering Instructional Design and Quality Operations.

Assistant Manager for Operations, Collections

HSBC – HDPP · September/2006 – Present

Managed 10-12 associates in Cards and Retail Collections. Served as Point of Contact for Regulatory Workstream, supported process compliance, and handled HR concerns with focus on performance improvement.

Technical Support Representative

Teleperformance · January/2006 – Present

Addressed technical concerns and troubleshot software-related issues for TurboTax, Vonage and Verizon DSL customers.

Customer Interaction Associate

Amberis Solutions, Inc. – Dell · October/2004 – Present

Advocated for customers and addressed pre-sales and post-sales concerns for Dell products and services.

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