Skills
Customer Support > Technical Support
1-2 Years
Marketing > Telemarketing > Outbound Calls
1-2 Years
Real Estate > Cold Calling
Less than 6 Months
Customer Support > Active Listening problem solving.
2-5 Years
Customer Support > Email Support and chat support
1-2 Years
Tech Support/Billing/Sales
1-2 Years
Experience highlights
Virtual Assistant
P30-Seven
·
March/2024
–
/
Provide customer support through email, text, and calls. Also contact medical offices to coordinate product sample orders, ensuring smooth delivery and proper handling for patients.
Customer Service Associate
Sutherland Global
·
August/2023
–
Present
Played a vital role in customer service, ensuring not just issue
resolution but also identifying what customers value most about their services and offering them additional options to enhance their experience. This approach helps in not only addressing their immediate concerns but also in discovering how to improve their overall satisfaction.
Production Supervisor
D'Farmer’s Market Fruits and Pastries
·
February/2022
–
Present
The role in overseeing the production process is incredibly
multifaceted. The responsibilities include maintaining quality standards from raw materials to the finished product, ensuring the well-being of the production staff, adhering to industry standards, and managing the logistics of inventory and distribution.
Customer Service Specialist
VXI Global Solutions, LLC
·
August/2022
–
Present
As an Account Associate, I have a pivotal role in customer service and sales. I handle inbound calls, providing assistance with billing inquiries, addressing various service concerns, and offering technical support to customers. It is a dynamic and customer-centric position where I play a key role in ensuring customer satisfaction and helping to drive sales and revenue for the company.
Virtual Assistant
Allied Customer Support
·
October/2021
–
Present
Managed customer service for a car towing company, answering inbound calls and dispatching tow trucks. Also conducted cold calls for a real estate project, engaging homeowners to set appointments for property offers.
