Skills
Customer Service & Client Support
5-10 Years
Administrative Support
2-5 Years
Customer Service > Payment Processing
2-5 Years
Administration > Administrative Support
1-2 Years
Yardi
Less than 6 Months
Monday.com
Less than 6 Months
attention
5-10 Years
CRM > Salesforce
2-5 Years
Email & Phone Communication
5-10 Years
Task & Time Management
5-10 Years
Data Entry / Documentation
5-10 Years
- Customer Service & Support
5-10 Years
Problem Solving & Issue Resolution
5-10 Years
• Technical Troubleshooting
Less than 6 Months
*Administrative Support -
2-5 Years
Experience highlights
Communications Administrator
Brick + Timber
·
January/2025
–
/
Manage tenant communications and administrative requests via email and phone. Handle documentation, complaints, lease violations, rent credit requests. Use Yardi Voyager and .
IT Helpdesk
ProbeCx
·
January/2024
–
Present
Provided technical support by troubleshooting system and application issues. Responded to support requests, documented incidents, and escalated complex concerns with step-by-step guidance.
Senior Process Associate
TCS
·
January/2021
–
Present
Handled customer and financial account processes, email requests, and documentation while maintaining accuracy and confidentiality. Used Salesforce, trained new employees, received performance recognition.
Senior Process Associate
New York Life Insurance
·
January/2021
–
Present
Handled customer and financial account processes, email requests, and documentation while maintaining accuracy and confidentiality. Supported team operations as Process Expert.
Customer Service Associate
DNATA Travel Inc.
·
January/2019
–
Present
Provided customer support for Emirates Holidays reservations, including bookings, cancellations, and travel-related requests. Managed customer communication and documentation via email.
