Skills
Office and Administration > Stakeholder Management
10+ Years
Professional Services > Medical Services > Revenue Cycle Management
5-10 Years
5-10 Years
Team Leadership
10+ Years
Process improvement
10+ Years
Agile
5-10 Years
Asana
2-5 Years
Health Insurance Claims Specialist > Insurance Verification
5-10 Years
● Project Management
10+ Years
IT Project Management
5-10 Years
Project Management > Asana > Monday > Trello
2-5 Years
JIRA
2-5 Years
KPI Management
10+ Years
Salesforce (CRM)
5-10 Years
Experience highlights
IT Project Manager (Consultant/Contract)
Third Pillar Business Applications, Inc – NCS GROUP
·
November/2025
–
/
Led Salesforce Financial Services Cloud implementation with LWC-based UI and CDP integration. Partnered with QA to improve first-pass UAT quality to 80%-92%. Recovered high-risk project to GREEN status.
IT Project Manager (Employee)
Third Pillar Business Applications, Inc – NCS GROUP
·
August/2021
–
Present
Led Salesforce CRM implementation and enhancement projects. Managed planning, resourcing, budgeting, risk mitigation across Sales, Service, Communications Cloud and Vlocity implementations for multiple industries.
Revenue Cycle Lead / Insurance Authorization Lead
Joint Relief Institute
·
June/2020
–
Present
Spearheaded transition from third-party billing to in-house department. Reduced prior-authorization denials below 1%, maintained 98% verification quality, reduced aging A/R from 24% to 11%.
Home-based Customer Service, Zuri Baby Couture
Genesis Business Solutions Asia
·
May/2019
–
Present
Social media manager handling customer queries, order processing, refunds, complaints. Coordinated logistics and affiliate onboarding. Basic photo editing using Canva.
Customer Service Supervisor, Oxford Healthplans
OPTUM Global Solutions, Inc.
·
November/2017
–
Present
Team management with KPI oversight. Conducted coaching, feedback delivery, CSAT and skills development training for customer service teams.
