Customer Service Representative | Quality Analyst

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a customer support professional with over 6 years of experience in the BPO industry, specializing in customer service, chat and email support.

Skills & Experience

Skills

BPO- customer service representative 5-10 Years

BPO Quality Assurance, Operator 2-5 Years

Experience highlights

Email Outreach Specialist | Outbound Caller

Largo.AI · February/2024 – /

* Identified and engaged potential leads through
personalized email campaigns using HubSpot and
LinkedIn. Supported sales efforts by building targeted
contact lists and following up to drive interest and
conversions.

Tech expert | Billing | Order Processor

VXI Davao · January/2019 – Present

* Experienced in providing technical support, managing
billing operations, and processing customer orders to
ensure seamless service delivery and client
satisfaction.

Customer Support | Quality Analyst | Chat Support

iQor Davao · November/2019 – Present

* Worked as a sales specialist and in customer support.
Quality Analyst and Chat Support
* Helped 30+ customers every day with a positive
attitude and focus on customer satisfaction.
* Assisting customers in processing their order,
payment, and technical issues.
* Evaluated 60 calls daily and provided coaching to the
agents.
* Managed over 50 email inquiries daily and conducted
inbound follow-up calls to ensure timely and effective
customer support.

Customer Support | Order processing

iQor · June/2018 – Present

* Coordinated with suppliers and vendors to resolve
issues.
* Provided comprehensive customer support by
resolving billing inquiries, processing orders, and
coordinating delivery follow-ups to ensure a seamless
client experience.

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