Team Leader

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

I am result oriented and keeps the end goal in mind which helps me identify which resources and actions it takes to get there.

Skills & Experience

Skills

Coaching 2-5 Years

Customer Support > Chat Support 2-5 Years

Customer Suppor for online Retail Store 2-5 Years

Quality Analyst/ Quality Control. 2-5 Years

Communication Skills, Team Management, Team Work & Experience in retail and manufacturing sales 2-5 Years

Root cause analysis 2-5 Years

Customer Representative Telco Account 2-5 Years

Experience highlights

Telco Voice Customer Service Representative

Concentrix · May/2021 – Present

o Assist customers with questions or changes with their postpaid services
o Taking inbound and making outbound calls to answer and resolve billing related
concerns
o Identify best plans and recommendations based on customer’s future needs
o Provide technical assistance with connectivity, service, and device issues.

Team Leader

Foundever · November/2021 – /

Responsible for monitoring agents performance on a daily basis and create a short-term and long-term action plans which will provide long term resolutions.

Collaborate with UK clients on daily the actions plans and
determine ongoing or upcoming issues that the account might encounter

Teclo Chat support CSR - Team Leader

Continuum Global Solutions · July/2018 – Present

Assist customer inquiries and complaints regarding billings and account related concerns
about the service.

Retail Voice Customer Service Representative

Wipro · July/2017 – Present

Assist customers in placing and tracking retail orders, making payments, and investigate payment errors.

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