Outline
Looking for Full-Time work at $5/hour
Bachelor's Degree
English proficiency Conversational
Professional Summary
I have extensive experience and skills developed over nearly 14 years in the Business Process Outsourcing industry. My background spans various domain
Skills & Experience
Skills
Leadership
Microsoft - Excel, Word, Power Point
Google ( Docs, Sheet, Slides, Forms, Meet), Microsoft Office (Word, Excel, Presentation), Canva, Capcut
Email Management Calendar Management Appointment Scheduling File Organization & Documentation
Canva
Social Media & Content Creation
Experience highlights
Payroll Specialist
Foundever
·
September/2025
–
Present
Payroll processing and Maintenance. Followed tax agency setup guidelines, reference materials, and compliance requirements to maintain accurate payroll records. Reviewed payroll information for missing data, errors, and inconsistencies before processing.
Team Leader
ResultsCX
·
March/2016
–
Present
Oversaw daily administrative workflows and customer service operations for a high-volume team.
• Maintained customer records, service activities, and follow-up information in Salesforce to support accurate reporting.
• Coordinated cross-functional communication and daily task synchronization across a remote team using Slack, Microsoft Teams, Cisco Finesse, and Genesys.
• Supported performance monitoring, issue resolution, workflow documentation, and process consistency across daily operations
• Maintained customer records, service activities, and follow-up information in Salesforce to support accurate reporting.
• Coordinated cross-functional communication and daily task synchronization across a remote team using Slack, Microsoft Teams, Cisco Finesse, and Genesys.
• Supported performance monitoring, issue resolution, workflow documentation, and process consistency across daily operations
Senior Fraud Analyst
Xerox Business Solution Phils.
·
January/2015
–
Present
Identify fraud by investigation and reviewing orders. Assess potential risk through facilitating fraud research. Performed customer account verification. Analyze information and provide solutions to possible fraud. Line-Of-Business POC. Responsible for administrative EOD reporting payroll for clients, ensuring accuracy and compliance with regulations while providing excellent customer support.
Data Analyst
Accenture Philippines Inc
·
October/2012
–
Present
• Managed the enrollment of healthcare client companies into insurance plans while following provider policies and compliance standards.
• Maintained sensitive healthcare records, tracked member eligibility, analyzed enrollment pipelines, and generated data integrity reports for US clients.
• Audited enrollment files, validated member data, and identified anomalies, data gaps, and discrepancies for correction.
• Built custom Excel reports to support data reconciliation, tracking, & operation.
• Maintained sensitive healthcare records, tracked member eligibility, analyzed enrollment pipelines, and generated data integrity reports for US clients.
• Audited enrollment files, validated member data, and identified anomalies, data gaps, and discrepancies for correction.
• Built custom Excel reports to support data reconciliation, tracking, & operation.
Accounting Assistant / Accounting Staff
Philippine Seven Corp
·
July/2011
–
Present
• Validated daily sales reports, inventory, and purchases for 42 branches, including Financial Audit Variation (FAV)
monthly reconciliation and POS sales recording.
• Reconciled cash and non-cash transactions, including physical cash, credit card transactions, and CLiQQ mobile
app payments against bank deposits to identify and close over/short variances.
• Computed and validated gross sales and net franchise margins by separating corporate revenue from franchisee profit share.
monthly reconciliation and POS sales recording.
• Reconciled cash and non-cash transactions, including physical cash, credit card transactions, and CLiQQ mobile
app payments against bank deposits to identify and close over/short variances.
• Computed and validated gross sales and net franchise margins by separating corporate revenue from franchisee profit share.
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