Customer Care Professional(B2BAccounts)l Client Services Manager| Order Process & Financial Services

Verified

$10/hr

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Outline

Looking for Full-Time work (10 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dynamic and results-driven customer care professional with extensive experience in client relations, problem-solving and service excellence.

Skills & Experience

Skills

Customer Support > Customer Relationship Management 10+ Years

Customer Support > Mortgage 5-10 Years

Shopify Order Fulfillment & Tracking 2-5 Years

Experience highlights

Client Service Manager

KevinRoot Medical · June/2020 – Present

I resigned in February 2025, I put Dec. 2024 because there is no option for 2025.Managed customer inquiries via phone and email, ensuring timely resolution of order and service-related concerns.
Supported new client onboarding, guiding them through order processing and product recommendations.
Monitored and ensured timely shipment and delivery of orders, providing tracking updates to customers.
Assisted clinicians and medical professionals with product selection and troubleshooting.

Customer Care Professional

American Express (B2B Credit Cards) · August/2017 – Present

Provided high-quality customer support to business credit cardholders, ensuring timely issue resolution.
Addressed inquiries regarding account management, billing disputes, credit limits and payment processing.
Assisted clients with online account access and technical troubleshooting.
Utilized consultative sales techniques to recommend tailored financial solutions.

Mortgage Collections/Hybrid Skiptrace

Citigroup Business Process Solutions · October/2008 – Present

Handled 200+ calls per week, assisting clients with account inquiries and payment solutions.
Conducted proactive outreach to locate borrower contact information and provide financial assistance.
Maintained detailed and accurate records of customer interactions for compliance and service improvement.

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