Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a customer service professional with over 10 years of experience in BPO, hospitality, and remote customer support. I specialize in handling customer inquiries, resolving issues, managing orders, and providing reliable assistance through email, chat, and phone. My background has strengthened my communication, problem-solving, and multitasking skills, allowing me to handle challenging situations with patience and professionalism. I am detail-oriented, adaptable, and committed to delivering excellent customer experiences. With experience in both customer-facing and remote roles, I can work independently, manage tasks efficiently, and maintain a customer-first approach. My goal is to help businesses build lasting customer relationships through dependable and personalized support.

Skills & Experience

Skills

Customer account specialist 5-10 Years

Customer Service Representative 5-10 Years

Customer onboarding and retention 5-10 Years

Billing & Account Management 5-10 Years

Experience highlights

Customer Support

Freelance Customer Support Agent | Remote | [2024-2026] · April/2024 – /

Responded to customer inquiries through email, chat, and phone. Provided accurate information about products, services, subscriptions, accounts, and billing. Troubleshot account, payment, login, and service-related issues.
Managed customer support tickets from initial inquiry through resolution. Handled refunds, cancellations, subscription concerns, and payment issues.
Investigated customer complaints and escalated complex cases to the appropriate team. Tools: Freshdesk, CS4000, Email

Customer Care Representative

Select VoiceCom: Business Process Outsourcing Solutions · November/2020 – Present

Handled high-volume customer inquiries via phone, email, and chat; assisted with orders, returns, refunds, cancellations, and product inquiries; managed support tickets and customer records; investigated and resolved account and order issues; provided order and shipping updates; handled escalations; and maintained compliance with SOPs and quality standards.
Consistently delivered professional customer support while managing multiple customer interactions. Tools: Zendesk, Shopify, Phone System

Store Manager

Beanleaf Coffee Shop · December/2014 – Present

Key Responsibilities: Managed daily store operations, supervised staff, handled customer complaints, maintained service standards, and trained employees on customer interaction, communication, and upselling techniques.
Achievements: Maintained excellent customer service standards, effectively resolved customer concerns, and strengthened team performance through coaching and staff development.
Tools: POS System, Cash Register, Payment Processing, Inventory Management, Sales & Operations Reports

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