Quality Analyst / Customer support representative/ Appointment Setter

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

I’m a reliable and detail-oriented Virtual Assistant with a strong BPO background in Quality Assurance, Customer Service, and Appointment Setting. I’m skilled in communication, customer support, lead management, scheduling, and administrative tasks. I’m a fast learner, adaptable, and committed to making your day-to-day operations easier while delivering quality results.

Skills & Experience

Skills

Office and Administration > Quality Assurance 2-5 Years

- Customer Service 1-2 Years

Calendar & Appointment Scheduling 6 Months to 1 Year

✔️Marketing > Appointment Setting 6 Months to 1 Year

Google Workspace Less than 6 Months

Experience highlights

Quality Assurance Analyst

Ibex Global Solutions, Inc · January/2024 – /

Detail-oriented Quality Analyst in BPO environment monitoring customer interactions, evaluating service performance, ensuring compliance with quality standards, providing constructive feedback, and identifying improvement opportunities.

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