Administrative & Operations Virtual Assistant | Customer Service

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am an organized, reliable, and adaptable Administrative & Operations Virtual Assistant with hands-on experience in business administration, customer service, data entry, documentation, records management, and day-to-day operations. I have experience managing client inquiries, maintaining records, preparing reports, tracking transactions and expenses, coordinating schedules, supporting staff, and handling confidential information with accuracy and professionalism.

My BPO technical support experience has strengthened my communication, problem-solving, active listening, and customer service skills. I am proficient in Microsoft Office, Excel, Google Workspace, email and calendar management, and I am a fast learner when adapting to new tools and processes.

I am seeking a remote opportunity where I can provide dependable administrative, operations, customer support, or back-office assistance and become a reliable extension of your team.

Skills & Experience

Skills

Customer service 2-5 Years

Operation Support 2-5 Years

Admin & Office Support 2-5 Years

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 5-10 Years

Administrative Management 5-10 Years

Record Management 5-10 Years

Accounting > Accounts Payable>Bookkeeping 2-5 Years

~Data Entry 2-5 Years

- Customer Service 5-10 Years

Accounting > Accounts Payable > Internal Audit > Inventory > Excel 2-5 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Report Preparation 2-5 Years

Staff Supervision 2-5 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving 5-10 Years

Client Coordination 5-10 Years

Experience highlights

Assistant Manager

LDM DRIVING INSTITUTE · July/2025 – Present

Support administrative and operational activities, manage customer inquiries and coordination, maintain Excel-based reports, supervise staff schedules and assignments, resolve customer concerns.

Assistant Manager/ Administrative Operations

Fro-Med Medical Services · April/2022 – Present

Managed front-office operations, developed tracking system for accounting and sales, handled documentation and bookkeeping, coordinated with clients and partners, trained staff on procedures.

Front Office and Customer Relations Officer

Molina's Car Insurance and Documentation Services · February/2021 – Present

Assisted with daily operations, client coordination, document processing and data entry, maintained accurate client files and payment tracking, handled basic bookkeeping.

Technical Service Representative

TeleTech · May/2020 – Present

Delivered customer support via phone and chat, resolved technical concerns, identified customer needs, managed accounts and service records, met performance and quality targets.

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