Skills
CRM tools
5-10 Years
Customer Service & Conflict Resolution
5-10 Years
Office and Administration > Quality Assurance
5-10 Years
Conflict Resolution
5-10 Years
Service
1-2 Years
E-Commerce > Amazon > Inventory Management
5-10 Years
Operations
5-10 Years
- Customer Service
10+ Years
Oracle
2-5 Years
Call
5-10 Years
CRM Systems
5-10 Years
Office and Administration > Admin Data Processing > SAP
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Team Coordination
10+ Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
5-10 Years
Experience highlights
Customer Service Representative / Dispatcher
Genesis Home Services
·
May/2025
–
Present
Answered inbound calls, texts, emails for home-service inquiries. Scheduled appointments, provided service information, and served as communication bridge between customers and technicians.
Truck Dispatcher
Globex Solution
·
Nov/2024
–
Present
Coordinated load requests, assigned drivers while ensuring HOS/DOT compliance. Monitored routes, negotiated broker rates, and resolved operational issues.
Customer Relations Specialist
Priceline
·
Jan/2022
–
Present
Delivered travel services support, resolved booking and hotel issues. Coordinated with partners, boosted retention through promotions awareness, met KPIs.
Customer Service Representative Tier 2
Mediacom
·
Aug/2019
–
Present
Handled high-volume inbound calls for cable, internet, and home security. Resolved escalated technical concerns, reduced repeat calls through first-contact resolution.
Customer Service Representative Tier 3
Tracfone/Net10/Safelink
·
Oct/2016
–
Present
Managed incoming customer service inquiries for mobile services. Processed phone/data purchases, handled Obama Lifeline enrollment, troubleshot devices.
