Analyst

Verified

$7/hr

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Outline

Looking for Part-Time work (4 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

As a Business Analyst with several years of experience, I work effectively with stakeholders across business and technology teams.

Skills & Experience

Skills

Reports and Analytics 10+ Years

Experience highlights

Business Analyst

JPMorgan Chase & Co · March/2010 – /

• Lead analysis and documentation for process improvements and system enhancements across multiple business groups.
• Partner with business leaders to define operational needs, document requirements, and translate them into technical solutions.
• Drive initiatives to improve efficiency, mitigate risk, and enhance customer and stakeholder experience.
• Conduct UAT and training for end-users to ensure smooth transitions during implementation.
• Support project lifecycle through data synthesis, per

Reporting and Workforce Analyst

Sitel Philippines · November/2004 – Present

• Delivered critical operational and performance reports on daily/weekly/monthly cadence, ensuring accuracy and timeliness.
• Collaborated with operations teams to streamline reporting processes and standardize metrics.
• Conducted performance trend analysis and provided strategic recommendations to improve KPIs.
• Managed schedules and off-phone event planning to optimize workforce efficiency and coverage.

Systems Analyst

Remax International · April/2000 – Present

• Gathered and analyzed business requirements for workflow and document imaging solutions.
• Participated in full lifecycle system implementation, from planning to testing and production support.
• Supported cross-departmental projects by aligning client needs with technical capabilities.

Systems Analyst

Chinatrust Commercial Bank · May/1997 – Present

• Coordinated with third-party vendors for system development and integration.
• Led testing and rollout of new systems, creating user manuals and process documentation.
• Provided end-user support and training during technology transitions across branches.

Systems Analyst

Solidbank · September/1994 – Present

• Reviewed system performance and identified improvement opportunities.
• Developed and revised operational forms and documentation to support system implementations.
• Worked closely with IT teams to align system design with business requirements.

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