Administrative Specialist | Airbnb VA | Customer Rep | Insurance Personal Lines

Verified

$5/hr

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Outline

Looking for Full-Time work (10 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi! I’m Charise, a dependable Virtual Assistant with experience in Airbnb / Short-Term Rental support and personal lines insurance.

Skills & Experience

Skills

Customer Support > Active Listening 2-5 Years

Customer Support > Insurance > Home Insurance 1-2 Years

Customer Support > Active Listening, 2-5 Years

CRM using Microsoft Teams 2-5 Years

Experience highlights

Administrative Specialist

Patra Corporation · January/2024 – /

• Policy servicing for personal lines (auto, dwelling, flood, umbrella)
• Processing payments for new business and renewals
• Sending declarations pages, coverage checklists, and evidence of insurance
• Assisting with policy inquiries and coverage explanations
• Handling cancellation requests by sending cancellation webforms
• Updating client and policy records accurately
• Email and chat support for clients and internal teams
• Accessing and navigating multiple insurance carriers and portals

Temporary Team Coordinator

IntouchCx - Airbnb · June/2024 – Present

• Assisting in daily team operations and workflow coordination
• Supporting teammates with escalations and complex cases
• Monitoring case queues and ensuring timely follow-ups
• Providing guidance on processes and quality standards
• Coordinating with supervisors and internal teams
• Helping maintain service levels and team performance

Support Ambassador

IntouchCx - Airbbb · February/2023 – Present

• Handling Airbnb claims and case investigations
• Communicating with guests and hosts via chat, email, and phone
• Reviewing documentation, evidence, and claim details
• Coordinating with internal teams for issue resolution
• Providing timely updates and follow-ups on open cases
• Accurately documenting cases and maintaining records
• Ensuring policy compliance and customer satisfaction

Sales Associate

Wecare BPO · January/2022 – Present

• Assisting customers with product inquiries and recommendations
• Handling inbound and outbound sales calls
• Processing orders and ensuring accurate customer information
• Upselling and cross-selling products when appropriate
• Providing excellent customer service and post-sales support
• Meeting daily and monthly sales targets
• Accurately documenting interactions and transactions

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