Customer/Technical Support Specialist, E-commerce Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I possess over ten years of experience in Technical Support, gained from renowned Business Process Outsourcing (BPO) firms in the Philippines.

Skills & Experience

Skills

Virtual Assistance, social media management, research 2-5 Years

Customer Support > Customer Relationship Management/ Admin Assistant/Research/Data Entry 2-5 Years

Experience highlights

E-commerce Operations Specialist

Rollie Nation · January/2022 – Present

• Managed 600+ SKUs across Shopify and multiple marketplaces, maintaining listing accuracy and optimizing product
content.
• Oversaw inventory tracking across warehouses — reduced stock discrepancies through accurate data management and
timely restocking coordination.
• Processed and resolved order fulfillment issues, shipping escalations, and customer complaints, maintaining high CSAT
scores.

Game Content Operations Coordinator

Betsson Group · July/2018 – Present

• Managed live game content updates across 10+ casino brands and multiple regulated markets, ensuring zero-downtime
releases.
• Served as primary point of contact for B2B clients, resolving technical and operational escalations consistently within SLA.
• Coordinated cross-team content deployments and QA processes ensuring compliance with regional gaming regulations.

Data Collection Analyst

FINDMINE · October/2017 – Present

• Managed product catalog data, outfit recommendation rule sets, and style content QA for AI-driven fashion platform.
• Collected and analyzed data to support machine learning and styling recommendation systems

Research Associate

Razorhorse Capital · September/2016 – Present

• Conducted in-depth remote research and competitive analysis on private companies to support investment decision-making.
• Delivered structured research reports and data summaries to senior analysts across deal pipeline reviews.

Technical Support Specialist

Omnyex E Commerce DMCC · February/2014 – Present

• Provided Tier 1–2 technical support for e-commerce platform users, resolving escalated issues and improving user
experience.

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